Revolutionising Customer Experience for Manufacturing

Implemented transformative strategies, fostering efficiency and growth while nurturing talent and optimising operational processes company-wide.

• Successfully restructured teams, achieving a 10% reduction in headcount.

• Nurtured and developed retained team members, facilitating the promotion of 10% of employees, fostering their professional growth.

• Conducted a thorough review of the company's business model, meticulously documenting business processes across departments to ensure consistent effectiveness.

• Introduced the '6S' lean process methodology, initially in the Service Department, and then implemented it company-wide, streamlining operations.